Basic Health receives many applications, and processes them on a first-come, first-served basis. "Processing" means a Basic Health staff member reviews your application and any documentation you sent with it. If you are eligible, your documentation is complete, and space is available, we will then send you a bill for your first month's premium; this bill will tell you when your Basic Health coverage begins, as long as we receive your payment by the due date.
If you are enrolling in Basic Health, the health plan you choose will send ID cards for you and your enrolled family members. Some health plans may require that you choose a primary care provider (PCP) before they will issue your ID card. The enrollment confirmation letter you receive from Basic Health can serve as temporary identification until you receive your card.
It is important to remember that Basic Health is a state program; we use tax dollars to help pay for your health coverage. Because of this, it is important that we frequently verify eligibility of Basic Health members. At least once each year, Basic Health will ask you for updated documentation to verify your eligibility; this may include proof of income, residency, and family size. To ensure your continued enrollment in the program, you must respond to any requests for information completely and by the due date given at that time. This process is called "recertification." If you have to wait for Basic Health coverage because the program is full, we may "recertify" you soon after coverage begins.
On an ongoing basis, you are responsible for letting us know if any of the information used to verify your eligibility for Basic Health changes. The Basic Health Member Handbook is your certificate of coverage once you become a member; it outlines your benefits and services, rights and responsibilities, and how the program works. If you have questions, please view our website or call 1-800-660-9840.